Returns

ONLINE RETURNS

We understand that sometimes things aren't quite right when ordering online. If you are not completely happy with your purchase you are able to return your item. Please note - 

  • this must be with 14 days of purchase
  • item must in saleable condition - in its original packaging
  • unworn & unused
  • proof of your purchase
  • your item was full price - NOT ON SALE

The cost of returning is the customers. When we receive the item we will check it, and then are able to offer a refund or exchange, if everything is ok. PLEASE NOTE - The cost of the original Shipping will be deducted from your refund - regardless if you were allegeable for free shipping.

SALE ITEMS

  • sale items are final sale. Please choose carefully. We do not offer exchanges, returns or refunds.
  • If you are unsure about sizing please contact us and we are happy to help.

TO START YOUR RETURN 

  • please email us with your full name, order number and item you are wishing to return. We will then be in touch to proceed depending on the requirements.
  • email thebirdcageinfo@gmail.com
  • return address The Birdcage, 198 Alexandra Street, Te Awamutu, 3800
  • please ensure you use a track n trace when returning. The Birdcage cannot be responsible for items getting lost on their way back.

 

INSTORE PURCHASE RETURNS

Items purchased in our Physical store are not eligible for a refund but for store credit only. The item/s must be brand new and full packaging/boxes and in saleable condition. Unworn and unused. These must be returned within 14 days of purchase. 

We cannot accept items that have been used or worn.

SALE ITEMS - are not eligible for return. Sale items are considered final sale.

Proof of purchase will need to be shown. 

If you need to return to us via courier please email or phone us first. Ph 07 871 2920 or email thebirdcageinfo@gmail.com

Ensure you use a track n trace courier as The Birdcage cannot be resposible for items getting lost on their return. Courier costs are the customer.

EXCHANGES - Where possible we are happy to offer an exchange eg different size, colour or item. If the item needs to then be couriered this cost will be additional to the customer.